Feb 23 2010
Seriously, do people still use coupons?
Here’s a blast from the past: coupon clipping has made a strong comeback. Earlier this month, New York Times business blog, Drilling Down, reported that 3.5 billion coupons were redeemed in 2009, a jump of 700 million over 2008’s redemption numbers. The last big year for coupon exchange was apparently in 1992 when 7.9 billion were redeemed. After that, overall use declined. Issuing coupons was seen as a waste of paper, a wasted corporate expense, and considered socially passé.
Guess there’s nothing like an extended recession to bring back a true blue. Especially when budget strapped customers begin comparing the price of Brand X laundry detergent to Cheer or even worse, Dreft, a $12/bottle baby clothes detergent.
Mathew Tilley, marketing director at one of the biggest coupon processors says, “In a down economy, coupons might make the difference between turning your loyal consumer over to a private-label brand, and keeping them in the fold. In essence, you’ve lowered your price for them in a short period when they needed the help.”
But while coupon clipping may be a golden oldie, it’s got a definite modern day tenor. Sure, there are still those who clip from the Sunday papers but Media Daily News reports that in 2009, the digital coupon business jumped 170% from the previous year. Budget conscious shoppers are looking for, and finding, good online deals.
Coupons.com is an aggregated savings site that allows customers to search out particular coupons to print or download either to a mobile device or customer loyalty card. The site has accumulated some astonishing numbers. “Last year, the Coupons.com network redeemed $858 million in coupons — up from about $320 million in 2008 and about $140 million in 2007, for a total increase of over 500% in just two years. Overall, 45 million consumers used digital coupons in 2009 — up almost 20% from 38 million in 2008. In percentage terms, that represents an increase from about 12% to 14% of the total U.S. population.”
There’s even a site for the seriously-time strapped. In December, CNN Money Reports interviewed Shannon Justice on how she turned her budget needs and past marketing expertise into lean, mean, coupon-hunting machine. Observing that coupon clipping (paper or virtual) is a time suck, Justice created SmartCouponDeals.com. Members pay $5 per month and receive coupon and saving email alerts on customer-designated pharmacy and grocery stores such as Walmart, Kroger, CVS, and Food Lion.
The savings can be quite substantial. One pharmacy sale notification included an alert on Bayer blood glucose monitors. Typically priced at $60, Walgreens offered them at a one-week only sale price of $15. For those watching both budget and medical costs, this alert more than paid for the monthly membership.
Marketing may have once painted coupon clipping as a nostalgic remnant but their multiple benefits for today’s shopper are no laughing matter. Coupon savings give consumers both a sense of budget control and savings savvy – rare ego boosts in these still-tight economic times.
